Contact Us

Got any questions? Let us know how we can help.

Get in touch

[{"code":"firstname_latin","message":"Please use Latin characters only"},{"code":"lastname_latin","message":"Please use Latin characters only"},{"code":"email_rfc822","message":"Invalid email address"},{"code":"phone_int5","message":"Please use at least 9 digits and a '+' sign only"},{"code":"name_char1","message":"Please insert your name"},{"code":"message_char6","message":"Please insert a message that is 6 - 200 characters long"},{"code":"choose_lap","message":"Please choose a lap"},{"code":"firstname_latinint","message":"Please use Latin characters only"},{"code":"lastname_latinint","message":"Please use Latin characters only"},{"code":"nick_latinmax15","message":"Please use up to 15 Latin characters and digits only"},{"code":"accept_terms","message":"Please accept the Terms and Conditions"},{"code":"email_in_use","message":"This email is already in use"},{"code":"nick_in_use","message":"This nickname is already in use"},{"code":"firstname_empty","message":"Please insert your first name"},{"code":"lastname_empty","message":"Please insert your last name"},{"code":"unknownError","message":"We are experiencing some technical issues. Please try again later."},{"code":"technical","message":"We are experiencing some technical issues. Please try again later."},{"code":"birthdate_char","message":"You must be 18 years old to register"},{"code":"duplicate_data","message":"You have already registered. Please note that each Client can open only one Welcome Account."},{"code":"account_char1","message":"Account number is invalid"},{"code":"account_mismatch","message":"Please make sure that the information provided matches your registered details"},{"code":"deposit_numeric","message":"The amount is not in a valid format"},{"code":"deposit_amount","message":"Please enter a valid amount between 100 and 5000000"},{"code":"limit_reached","message":"Dear Client, please be informed that you have reached the limit of Login Accounts available per person. Therefore, this request will not be processed. Feel free to contact us if you need further clarification."},{"code":"email_temp_provider","message":"The use of temporary email address is not allowed"},{"code":"email_tradingaccount_mismatch","message":"The email is not associated with trading account provided"},{"code":"birthdate_year","message":"You must be at least 18 years old to register."},{"code":"country_char","message":"Selected country is not eligible for this type of account"},{"code":"company","message":"This type of account is not allowed for the selected company"},{"code":"currency","message":"There was an error opening the account. Please contact support providing them with the following code: CURR10"},{"code":"gender","message":"There was an error opening the account. Please contact support providing them with the following code: GEND11"},{"code":"gender_inv","message":"There was an error opening the account. Please contact support providing them with the following code: GEND12"},{"code":"language","message":"There was an error opening the account. Please contact support providing them with the following code: LANG13"},{"code":"assignee_inv","message":"There was an error opening the account. Please contact support providing them with the following code: ASGN14"},{"code":"sales_status","message":"There was an error opening the account. Please contact support providing them with the following code: SALS15"},{"code":"company_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: COMP20"},{"code":"platform_type_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: PLAT30"},{"code":"tm_platform_type_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: PLAT31"},{"code":"account_type_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: ACTY40"},{"code":"leverage_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: LEV50"},{"code":"classification_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: CLSF60"},{"code":"account_group_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: ACGR70"},{"code":"account_group_type_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: ACGR71"},{"code":"lead_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK80"},{"code":"lead_already_connected","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK81"},{"code":"lead_source_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK82"},{"code":"lead_exists","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK83"},{"code":"lead_already_converted","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK84"},{"code":"already_started_verification","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK85"},{"code":"lead_already_verified","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK86"},{"code":"awaiting_verification","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK87"},{"code":"invalid_lead_type","message":"There was an error opening the account. Please contact support providing them with the following code: LDUK88"},{"code":"platform_error","message":"There was an error opening the account. Please contact support providing them with the following code: MTPL90"},{"code":"platform_unknown","message":"There was an error opening the account. Please contact support providing them with the following code: MTPL91"},{"code":"database_error","message":"There was an error opening the account. Please contact support providing them with the following code: DBSE92"},{"code":"firstname_char","message":"Please enter a valid First Name"},{"code":"lastname_char","message":"Please enter a valid Last Name"}]

FAQ

Still have questions? Find most of the answers in our FAQ section